Security, trust & verification
Protect your login, complete KYC when required, understand proof standards, and report abuse safely.
Overview
Trust on Social Growth Network depends on secure accounts, verified identity where needed, and honest proof from Agents.
Passwords and account access
Passwords and account access
Your account controls wallet funds, campaign purchases, and Agent earnings. Treat login security as part of payment security.
- Use a strong, unique password.
- Never share your password, OTP, or recovery codes.
- Sign out on shared devices and keep your email account secure.
- Contact support immediately if you notice unfamiliar logins or transactions.
KYC verification
KYC verification
Depending on site settings and activity level, KYC (Know Your Customer) may be required before wallet funding, larger withdrawals, or higher-tier campaigns. Submit accurate government-issued identification and any requested details from your account settings.
Why KYC exists
Identity checks reduce fraud, protect Creators’ campaign budgets, and help Agents receive reliable payouts through compliant channels.
Proof standards for Agents
Proof standards for Agents
Proof must match the campaign instructions. Blurry, cropped, edited, reused, or unrelated evidence can be rejected.
- Capture the full required screen or URL evidence when screenshots are requested.
- Do not use bots, farms, or fake engagement to simulate completion.
- If proof is rejected, read the reason carefully before resubmitting.
Creators
Clear instructions and realistic proof requirements make verification faster and reduce disputes.
Reporting invalid proof or suspicious activity
Reporting invalid proof or suspicious activity
If you see fraudulent proof, suspicious tasks, phishing attempts, or unauthorized wallet activity, report it through official support channels with evidence (order IDs, screenshots, timestamps).
Support safety
Official support will never ask for your password. Use Help Center articles, the Contact page, or dashboard tickets only. Ignore random social DMs claiming to be staff.
Safe support practices
Safe support practices
For payment audits, campaign adjustments, and proof disputes, open a tracked ticket from your dashboard when logged in, or start from the Contact page. Keep communication inside official channels so records stay attached to your account.
Still need help?
Browse more guides or contact support for wallet, proof, and campaign questions.